Privacy Policy

Renewal Soft Fintech Private Limited ("Renewal Soft", "Company", "we", "our", or "us") values the privacy of its customers, business partners, agents, and website visitors. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when individuals interact with our websites, mobile applications, partner portals, financial service platforms, customer support channels, and other services operated by the Company.

This Policy is designed in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000, and other relevant regulatory requirements.

1. Company Information

Renewal Soft Fintech Private Limited is engaged in facilitating and supporting financial services including:

• Personal Loans
• Business Loans
• Home Loans
• Loan Against Property
• Credit Cards
• Insurance Services
• AEPS Services
• Account Opening Assistance
• Financial Distribution Services
• Digital Banking Solutions

Email: support@renewalsoft.in
Website: www.renewalsoft.in

2. Information We Collect

To provide our services efficiently, we may collect information such as:

Personal Details

• Name
• Mobile Number
• Email Address
• Date of Birth
• Address Details
• Identity Proof Information

Financial Information

• Income Details
• Employment Information
• Banking Information
• Loan Requirements
• Credit Related Information

Technical Information

• Device Information
• Browser Type
• IP Address
• Login Activity
• Website Usage Data

Communication Information

• Customer Support Requests
• Email Correspondence
• Call Records (where permitted)
• WhatsApp Communications

3. Purpose of Collection

We may use personal information for:

• Customer verification and onboarding
• Loan and financial product processing
• Compliance and regulatory requirements
• Fraud detection and prevention
• Customer support and service delivery
• Product recommendations (where consent is provided)
• Internal reporting and operational improvements

4. Customer Consent

Before processing personal information, Renewal Soft Fintech Private Limited seeks appropriate consent wherever required by law.

Users may provide consent through:

• Online Forms
• Digital Checkboxes
• OTP Verification
• Electronic Authorization Methods

Customers may withdraw consent subject to applicable legal and regulatory obligations.

5. Data Protection

The Company implements reasonable administrative, technical, and security measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include:

• Secure Servers
• Access Controls
• Data Encryption
• Monitoring Systems
• Authentication Mechanisms

6. Information Sharing

Renewal Soft may share information only when necessary for service delivery, regulatory compliance, fraud prevention, or legal obligations. Information may be shared with:

• Banks and NBFCs
• Insurance Companies
• Regulatory Authorities
• Technology Service Providers
• Authorized Business Partners

We do not sell personal information to third parties for commercial gain.

7. Data Retention

Personal information will be retained only for as long as necessary to fulfill business, legal, compliance, regulatory, and operational requirements.

8. Customer Rights

Subject to applicable laws, customers may have the right to:

• Access their personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw consent for processing
• Raise privacy-related concerns or complaints

9. Third-Party Links

Our websites and platforms may contain links to third-party websites or services. The Company is not responsible for the privacy practices or content of such external websites.

10. Policy Updates

Renewal Soft Fintech Private Limited reserves the right to modify or update this Privacy Policy at any time. Any changes will be published on this page and become effective immediately upon posting.

Contact Information

Renewal Soft Fintech Private Limited
Email: support@renewalsoft.in
Website: www.renewalsoft.in

For any questions, concerns, or requests related to this Privacy Policy, please contact us through the details provided above.