Terms & Conditions

Welcome to Renewal Soft Fintech Pvt. Ltd.. By accessing, browsing, registering, or using our website, mobile applications, portals, partner platforms, or any services offered by the Company, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue the use of our services immediately.

1. About Us

Renewal Soft Fintech Pvt. Ltd. is a financial technology and service company engaged in facilitating various financial solutions, including but not limited to:

• Loan sourcing and loan assistance services
• Credit card sourcing
• AEPS (Aadhaar Enabled Payment System) services
• Account opening assistance
• Insurance distribution services
• Financial product distribution
• Business Correspondent (BC) services
• DSA (Direct Selling Agent) services
• Other allied financial and digital services

The Company operates through its network of authorized agents, partners, distributors, and service providers.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age.
• Possess the legal capacity to enter into a binding agreement.
• Provide accurate, current, and complete information.
• Use the services only for lawful purposes.
• Comply with all applicable laws and regulations.

The Company reserves the right to deny or terminate services if eligibility requirements are not met.

3. Nature of Services

The Company acts solely as a facilitator and service provider between customers and authorized banks, NBFCs, insurance companies, payment institutions, and other financial service providers.

The Company does not guarantee:

• Loan approval
• Credit card issuance
• Insurance policy acceptance
• Account opening approval
• Specific credit limits
• Interest rates or financial terms

All approvals, rejections, rates, terms, and conditions are determined solely by the respective financial institution or service provider.

4. User Responsibilities

By using our services, you agree to:

• Submit genuine and accurate information.
• Provide authentic documents whenever required.
• Maintain confidentiality of login credentials, passwords, and OTPs.
• Promptly notify us of any unauthorized account activity.
• Use the platform responsibly and legally.

Users shall not:

• Engage in fraudulent activities.
• Misrepresent their identity.
• Upload false, forged, or misleading documents.
• Attempt unauthorized access to Company systems.
• Misuse any services offered by the Company.

5. Partner, Agent & DSA Network

Registered DSA Partners, Agents, Business Correspondents (BCs), and other associated partners must:

• Follow Company policies and operational guidelines.
• Provide accurate information to customers.
• Maintain transparency in all transactions.
• Avoid false promises, guarantees, or misleading advertisements.
• Conduct business ethically and professionally.

The Company reserves the right to suspend, restrict, or terminate any partner account without prior notice in cases involving misconduct, fraud, regulatory violations, or breach of Company policies.

6. Communication Consent

By submitting your information to the Company, you expressly consent to receive communications through:

• Phone Calls
• SMS
• WhatsApp Messages
• Email Notifications
• Promotional Communications
• Service Updates and Alerts

These communications may relate to financial products, service updates, verification processes, customer support, or marketing activities conducted by the Company or its authorized partners.

7. Data Privacy

Customer information is collected and processed solely for:

• Service delivery
• Identity verification
• Regulatory compliance
• Customer support
• Communication purposes
• Fraud prevention and risk management

We implement reasonable administrative, technical, and security measures to safeguard customer information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Limitation of Liability

Renewal Soft Fintech Pvt. Ltd. shall not be liable for:

• Rejection of applications by banks, NBFCs, or insurance providers.
• Delays caused by third-party institutions.
• Errors resulting from incorrect information submitted by users.
• Technical interruptions, maintenance, or internet outages.
• Losses arising from unauthorized access caused by user negligence.

9. Suspension & Termination

The Company may suspend, restrict, or terminate access to any user, partner, BC, DSA, or agent account if:

• Fraudulent activity is suspected.
• False or misleading information is provided.
• Regulatory or compliance concerns arise.
• Company policies are violated.
• Unauthorized use of services is detected.

10. Intellectual Property Rights

All content available on the Company's website, portals, mobile applications, logos, trademarks, designs, graphics, software, and related materials are the exclusive property of Renewal Soft Fintech Pvt. Ltd. or its licensors.

Users may not copy, reproduce, distribute, modify, or commercially exploit any Company content without prior written permission.

11. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts as permitted under applicable laws.

12. Changes to Terms

The Company reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately upon publication on the Company's website. Continued use of the services after such updates constitutes acceptance of the revised Terms.

Contact Information

Renewal Soft Fintech Pvt. Ltd.
Email: support@renewalsoft.in
Website: www.renewalsoft.in

For any questions, concerns, or grievances regarding these Terms & Conditions, users may contact us through the details provided above.